Refund policy
When a refund applies, how to request one, and how long the money takes to come back.
When can you request a refund?
You have 7 calendar days from activation to request a full refund if the service does not work correctly on your connection and our support team cannot resolve it.
Giving us the opportunity to diagnose the problem first is a condition of the refund, since most issues are configuration-related and resolved within minutes.
When does a refund not apply?
It does not apply where the problem stems from an inadequate internet connection, an incompatible device, or a refusal to carry out basic diagnostic checks.
Nor does it apply where credentials have been shared with third parties, or where more than 7 days have passed since activation.
How do you request one?
Message us on WhatsApp or email biziptvbizz@gmail.com with your username, purchase date and a description of the problem. There is no form to fill in.
Refunds are returned via the original payment method, normally within 5 to 10 working days depending on your bank.
What about the free trial?
The 48-hour trial is free and involves no payment, so no refund is needed or possible. That is precisely why we recommend using it before subscribing.